The many ways you can get in touch with us
Owners and guests are welcome to contact VillaDirect at any time of the day, 365 days of the year. During office hours, our experienced personnel will answer any question you may have promptly and clearly. If you are calling outside of our normal hours, then our on-call service will happily respond to questions. If they can’t provide an answer to an owner, they’ll either pass the question on to our on-call personnel, or send an email to your owner representative to answer the following working day.
Our offices in Celebration, Florida are centrally located near to all of the vacation homes that we offer. Walt Disney World® Resort, Universal Studios® Florida, SeaWorld® Orlando, and many other area attractions are also close by. You can stop by our offices to see us any time you like, but we’re also available on the phone – and it’s easier!
The best time to contact our team is during office hours. If you call outside business hours, follow the instructions on the after hours voicemail, and you will be put through to our out-of-hours service. In an emergency, they will call us to get one of our on-call team to call you.